Went to the Hot Lips store but didn’t find it satisfying? You can return the purchase made within 15 days. You will be issued a refund or store credit. Things to be returned must be authorized by the Hot Lips customer service team and it must be done through the customer service portal by emailing email@hotlips.love.

Any of the Hot Lips restaurant locations will not accept the returns. Hot Lips does not hold any return delivery charges, nor are they responsible for lost packages without proof of delivery. Hot Lips will not accept for return Hot Lips products that were not brought from the Hot Lips store, promotional items or giveaways are also not included in the refund policy.

If the items are used, worn, washed or damaged, they would not be accepted by Hot Lips. Original packaging must be included while making returns.

To make a return, you have to lodge a request to the Hot Lips customer service team (email@hotlips.love). After the return is approved, the Hot Lips team will email you a return merchandise authorization (RMA). Return shipment must also be included with this RMA. Once the Hot Lips team receives the package and checks the conditions of the item returned, a credit will be issued within two to four working days.